FAQs

GIR would strive to conduct its business in a manner that reflects its vision and brand essence. As the sourcing base expands, GIR will only do business with vendors as partners who are committed to a long term relationship focusing on mutual growth and trust.

Regulatory Compliance

All Partners of GIR must operate within the bounds of all applicable laws. They must also adhere to the governing standards of the country and international countries in which they conduct business. If at any time a Partner ceases to meet any statutory and/or other requirements of the country in which they are doing business, GIR reserves the right to immediately cancel all its outstanding orders with that Partner as well as terminate its agreement with the Partner.

Environment-Friendly

GIR is committed to protecting the environment wherever it does business. As a responsible entity, we will favor those partners who share our commitment to the community and the environment, as well as those who conform to all local requirements regarding environmental codes and guidelines.

Partner Registration

All potential partners are required to undergo the registration process to be considered for business with GIR. On successful completion, the partner would be added to GIR's Supplier Base and a registration code would be provided. Only registered partners would be considered for new business opportunities. The registration code would be rendered inactive for partners not meeting the requirements of the registration process. Once deactivated, partners would be required to go through the registration process again.

Code of Ethics

GIR expects the highest standards of integrity and conduct from its partners. No gifts (other than advertising matter of modest values such as calendars and diaries), or favors should be offered to an employee of GIR or to friends or family of employees.

Contracting

GIR will issue a purchase order/contract for all products and/or services to all partners. Work should not begin until a formal purchase order/contract is received. Partner performing a service or supplying products without the proper authorization would do so at its own cost and risk.

Confidentiality

GIR will treat information received from Partners in a responsible fashion and expects Partners to treat information received from GIR in the same manner. Partners should not disclose GIR as a customer, documentation received from GIR or release information about relationships with GIR without written consent.

Partner Disengagement

GIR reserves the right to cancel all orders and/or contracts with a partner in cases where there is an unethical practice used, code of conduct violation, partner bankruptcy or insolvency, ownership transfer and/or any other reason deemed fit for disengagement. GIR would follow a structured approach for disengagement to ensure the smooth transitioning where separation becomes inevitable.

Partner Grievance

GIR's Partner grievance process ensures a Partner's ability to access GIR's corporate assurance group and leadership to address concerns, grievances, or complaints relating to the contracting award process for products or services, or in general.

A Partner can file a written grievance using the vendor care form stating all facts and concerns. A grievance may also be sent via e-mail to vendorcare@girlogistics.in or corporate@girlogistics.in

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Liability of GIR:
No Liability:
  1. GIR undertakes to take all possible reasonable care for the cargo but its liability is limited for reason attributed to GIR to, as under as defined in clause B & C. For Losses attributed for any other reasons or for any value greater than the limitation, the same has to be compensated through the underwriters and GIR will not be liable for the same.
  2. GIR will not be liable for the losses arising out of the act of God, the act of war or public enemy, riots and civil commotion, arrest or restraint or seizure under legal process, order or restriction or prohibition imposed by the Govt. agency and/or any other FORCE MAJURE condition(s).
  3. GIR will not be responsible for any losses due to any misrepresentation of facts by the client or its representative.
  4. GIR will not be liable for any consequential losses.
  5. GIR will not liable for any claim/ losses to any person not provided by GIR.
  6. GIR will not be responsible/ liable for services provided by other Carrier/Vendors in case GIR is providing services as agent /forwarders of those Carrier/Vendors.
Limited Liability:

GIR liability is limited for reason attributed to GIR to, as under:

  1. Loss/Damage of material Rs. 1/- per kg of the material lost/damage.
  2. Loss due to an error/handling of documents/forms Rs. 500/- per case/incident.
  3. Loss is due to delay in transit for ordinary consignment 1% of freight per day per consignment subject to a maximum of 10% and for express consignment 10% of freight per day per consignment subject to a max. 50%
  4. Loss is due to delay in loading/unloading beyond 4 working hrs at GIR warehouse and/or loss due to the wrong acceptance/forwarding of material Rs. 500 per case/ incident.
  5. Third-party/personal claim Rs. 10000/-. Per case/incident.
Enhanced Liability: (Insurance by GIR)

In Case the insurance taken from GIR by paying extra premium the premium & liability of GIR will be as under:

  1. In case the client wish to undertake the insurance policy through GIR than the premium of the same should be given in advance to GIR and policy issued before the execution of the services. The rates for the same are 1% of the value of goods for each transaction /document but excluding consequential/personal/third party premium or claims. No Policy/insurance for any consequential/third-party/personal claim can be issued/ charged by GIR. The liability is limited up to the value of the goods declared or up to the replaceable value whichever is less.
  2. In case the client wish to take the policy for the confirmed delivery than the premium for the same will be an extra 50 % of the normal freight. In that case the Loss due to Delay in transit for ordinary consignment 5% of freight per day per consignment subject to a maximum of 200% of freight amount and for express consignment 20% of freight per day per consignment subject to a max. 200% of the Freight amount.
  3. If any underwriter other than the GIR insures the material, then the material shall be deemed to be booked under limited liability for the risk covered/premium charged by the said underwriter notwithstanding contrary instruction/conditions/contract with the client/party.
Safety, Lien & System:
  1. The client should provide a good working environment & conditions, security and safety to all persons/ equipment provided by GIR at its site. The client should follow reasonable security and safety procedure. The client for working at its site should provide all proper safety gear/equipment/slings/Tools to GIR personals for proper and safe execution.
  2. The client does not and/or will not have any lien on any material/types of equipment/vehicles of GIR or supplied by GIR through its agent/vendor for any reason whatsoever. GIR has the absolute right at sole discretion/pleasure to withdraw/take away /change the types of equipment/ vehicles/materials and/or any personals provided to the client.

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Please fill this form for any complaint or feedback. The relevant department will get back to you within 24 hours.

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Track your consignment and get on-line status displayed on your screen. The results will be available to customers having their mobile no registered with GIR. Status of all consignments, which are less than 60 days old is shown on-line. For other consignments, please contact customer care.

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1. Exclusions:

GIR is NOT in providing any services including transportation/ storage/ handling for any of the following material and NO person on behalf of the company is authorized in accepting the same.

  1. Dangerous and Hazardous goods
  2. Precious cargo like Gold, Silver, Bullion and share certificates, etc.
  3. Livestock
  4. Material without proper transit documents and/or any contraband/illegal material.
  5. Material NOT pre-insured comprehensively through recognized underwriters by the client directly or through GIR.

2. GIR will carry out the business only after the firm contract and its approval by the authorized unit head. The contract must include the following items besides other clauses:

  1. Route-wise rates and other charges for value-added services
  2. Transit time for each route with penalties/rewards, if any
  3. Billing and payment terms
  4. Credit Limit (Rupees) to be written by Regional Head / Unit Head

3. The Standard terms and conditions lay down the general Sales and marketing related policies of GIR. The same is given in the

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Standard terms & conditions For Services to be provided by GIR Group Companies for the work of logistics including transportation.

1. Work Rules:

GIR is NOT in providing any services including transportation/ storage/ handling for any of the following material and NO person on behalf of the company is authorized in accepting the same.

  1. Dangerous and Hazardous goods
  2. Precious cargo like Gold, Silver, Bullion, and share certificates, etc.
  3. Livestock
  4. Material without proper transit documents and/or any contraband/illegal material.
  5. Material where the cost of goods is more than Rs. 1000/- per kg. & for liquids where the cost of materials is more than Rs. 250/- per kg.
  6. Material NOT insured comprehensively through recognized underwriters by the client directly or through GIR.
2. Liability of GIR:

A. No Liability:

  1. GIR undertakes to take all possible reasonable care for the cargo but its liability is limited for reason attributed to GIR   to, as under as defined in clause B & C. For Losses attributed for any other reasons or for any value greater than the limitation, the same has to be compensated through the underwriters and GIR will not be liable for the same.
  2. GIR will not be liable for the losses arising out of the act of God, the act of war or public enemy, riots and civil commotion, arrest or restraint or seizure under legal process, order or restriction or prohibition imposed by the Govt. agency and/or any other FORCE MAJURE condition(s).
  3. GIR will not be responsible for any losses due to any misrepresentation of facts by the client or its representative.
  4. GIR will not be liable for any consequential losses.
  5. GIR will not liable for any claim/Loss to any person not provided by GIR.
  6. GIR will not be responsible/ liable for services provided by other Carrier/Vendors in case GIR is providing services as agent /forwarders of those Carrier/Vendors.

B. Limited Liability:

GIR   liability is limited for reason attributed to GIR to, as under:

  1. Loss/Damage of material Rs. 1/kg of the material lost/damage.
  2. Loss due to an error/handling of documents/forms Rs. 500/- per case/Incident.
  3. Loss due to Delay in transit for ordinary consignment 1% of freight per day per consignment subject to a maximum of 10% and for express consignment 10% of freight per day per consignment subject to a max. 50%
  4. Loss is due to delay in loading/unloading beyond 4 working hrs at GIR warehouse and/or loss due to the wrong acceptance/forwarding of material Rs. 500 per case/ Incident.
  5. Third-party/Personal claim Rs. 10000/-. Per case/incident.

Enhanced Liability: (Insurance by GIR)

In Case the insurance taken from GIR by paying extra premium the premium & liability of GIR will be as under:

  1. In case the client wishes to undertake the insurance policy through GIR than the premium of the same should be given in advance to GIR   and policy issued before the execution of the services. The rates for the same are 1% of the value of goods for each transaction /document but excluding consequential/personal/third party premium or claims. No Policy/insurance for any consequential/third-party/personal claim can be issued/ charged by GIR.  The liability is limited up to the value of the goods declared or up to the replaceable value whichever is less.
  2. In case the client wishes to take the policy for the confirmed delivery than the premium for the same will be an extra 50 % of the normal freight. In that case the Loss due to Delay in transit for ordinary consignment 5% of freight per day per consignment subject to a maximum of 200% of freight amount and for express consignment 20% of freight per day per consignment subject to a max. 200% of the Freight amount.
  3. If any underwriter other than the GIR insures the material, then the material shall be deemed to be booked under limited liability for the risk covered/premium charged by the said underwriter notwithstanding contrary instruction/conditions/contract with the client/party.
3. Safety, Lien & System:
  1. The client should provide a good working environment & conditions, security and safety to all persons/ equipment provided by GIR   at its site. The client should follow reasonable security and safety procedure. The client for working at its site should provide all proper safety gear/equipment/slings/Tools to GIR   personals for proper and safe execution.
  2. The client does not and/or will not have any lien on any material/types of equipment/vehicles of GIR   or supplied by GIR   through its agent/vendor for any reason whatsoever. GIR has the absolute right at sole discretion/pleasure to withdraw/take away /change the types of equipment/ vehicles/materials and/or any personals provided to the client.
4.  Mode of Services:
  1. GIR has the absolute right at its discretion as it seems fit to use any mode /route/types of equipment/ personals/ hub/ warehouses/procedures and/or any combination to provide transportation/ logistics services. The GIR has the absolute right to use any agents/ outsource agency/ subcontractor for full and/or part of the services to be provided.
5.  Rates:
  1. All Quotations are valid for a maximum of 7 working days unless specified otherwise.
  2. Any new Quotation will immediately invalidate the old quotation with the new cost or terms and conditions mentioned.
  3. The rates are quoted strictly for the services specified and anything other than that will be charged extra. In case of any doubt, clarification regarding the same should be taken before the execution of the same otherwise the interpretation by GIR   regarding the scope of services will be final.
  4. The rates can be revised for the change in any direct input cost like diesel, duties, etc.
  5. The rates quoted are exclusive of service tax and education cess and/or any other Govt. taxes/levies.
  6. The rates given are exclusive of any Govt. tax/levy charged on the material under the scope. If any taxes paid/payable in-route on behalf of the client by GIR   than the same has to be paid in advance to GIR along with incidental expenses and also extra with 5 % coordination charges on Gross amount payable as the tax/levies.
  7. Any payment made to any person on behalf of the client who does not carry any services/ responsibility/ liability from GIR   will carry 5 % coordination charges. If GIR needs to provide any services which are not under the contract scope and/or for which the rates have not been settled with the client earlier than GIR will charge the same at actual charges incurred plus 20%.
  8. For any services provided in excess of specified parameters and/or in overtime, the rates applicable will be 125% of pro-rata rates unless specified otherwise.
  9. The working hrs will be calculated as 208 hrs per month (26 working days with 8 hrs shift) including Holidays on Sunday & other Gazetted holidays.
6. General Service level:

The GIR commit to providing 90% uptime for the quoted equipment/services as per the Service level agreed. If not specified otherwise the deduction of service charges may be made at Pro-rata plus 25% penalty in case of failure below 90%. The uptime does not include the time due to reason beyond the reasonable control of GIR including natural calamities, riots, arson, strike, civil commotion, Major technical breakdown or any other force Mazure conditions.

7. Payment
  1. Security money .25 % of contract or 3 months of logistics charges will be required at the time of confirmation of contract unless specified otherwise.
  2. All the charges for any service to be provided are payable in advance and/or before delivery of material unless specified otherwise. The charges have to be paid immediately on presentation of invoice/bill for the same at the Head office of GIR or at the mutually agreed place.
  3. In case of credit, any payment will be strictly adjusted on the first bill in, the first bill out basis.
    For any overdue payment, 1% per week carry forward/penal interest will be charged and becomes payable along with the due payment. The issuance /continuance/cancellation and amount of credit limit is at the sole discretion of GIR.
  4. No payment can be withheld/ stopped for any reason whatsoever. Also, GIR reserve the right to stop the work/Services any time and charge lien on the material under its control/ subsequently coming under its control for any delayed payments.
  5. All payments should be made only through A/c payee DD/cheque /pay order/ECS etc. directly in favor of GIR. No person of GIR is authorized to accept any cash payments.
8. E-Communication:

All communication by email/electronic media unless otherwise specified including billing/proof of delivery/ work order /rate confirmation/consignment note etc. will be considered proper and sufficient by either party i.e. GIR and client.

9. Termination

Either party i.e. client or GIR can terminate the transportation agreement by giving 30 days written notice and other Logistics Services agreement by giving 90 days notice.

10. Claim
  1. All claims should be notified at HO of GIR at Delhi immediately on the coming of knowledge. Also, a formal written claim with all proof should be lodged within 30 days and proper receipt should be taken of the same. No claim will be entertained after 30 days of the incident.
  2. All disputes will be referred to the arbitrator appointed with mutual consent with the client and GIR at Delhi whose decision will be binding on both client and GIR.
  3. For all legal purposes, the value of the material/types of equipment provided by GIR will be treated as 25 times the monthly hire charges applicable.
  4. GIR undertakes to pay the claim if any/ and as per the applicability as defined in the above liability rules after due verification within 180 days of client/party lodging the claim with GIR in writing. Otherwise, the GIR is liable to pay the claim afterward with a simple interest of 1% per month.
  5. For all matters, the jurisdiction lies in the court of Delhi.

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